Terms of Service

These Terms of Service (the “Terms”) are a contract between you and Rogue Arrow LLC, a Florida limited liability company, doing business as Mach33(“Mach33,” “we,” “us”). They govern your access to and use of the Mach33 platform, websites, and related services (together, the “Service”).

By creating an account, accepting an invitation, or using the Service, you agree to these Terms. If you are using Mach33 on behalf of an organization, you represent that you are authorized to bind that organization, and “you” means that organization. If you do not agree to these Terms, do not use the Service.

Mach33 is a workflow and SOP execution platform. It lets your organization define processes, move records (“particles”) through them, capture data along the way, and keep an audit trail of what happened. We may add, change, or remove features over time as the product evolves.

Access to Mach33 is invite-only. You may use the Service only if your organization has been granted access and you have a valid account or invitation. The Service is for business use by people 18 or older.

When you create an account, you agree to provide accurate, current information and to keep it up to date. You are responsible for the security of your account — including keeping your credentials confidential and for all activity that happens under your account. Notify us promptly at founder@mach33.app if you believe your account has been accessed without authorization.

You own your data.The records, particles, manifest field values, files, and other content your organization loads into Mach33 (your “Customer Data”) belong to you. We do not claim ownership of it.

To run the Service, you grant us a limited, non-exclusive license to host, store, copy, transmit, and process your Customer Data — and to engage the sub-processors listed on our sub-processors page — solely as needed to provide, maintain, and secure the Service for you and as you direct. This license ends when your Customer Data is deleted, except for the limited retention described in these Terms and our Privacy Policy.

You are responsible for the lawful basis for the data you put in. When your Customer Data includes personal information about your own clients, leads, employees, or other end-users, you are responsible for having the legal right and any required consent to collect that data and to have us process it on your behalf. You are responsible for the accuracy and content of your Customer Data.

When you use Mach33, you agree not to:

• use the Service for any unlawful purpose or in violation of any law or regulation;
• abuse, harass, defraud, or harm others, or upload malware or other harmful code;
• reverse engineer, decompile, or attempt to derive the source code of the Service, except where that restriction is prohibited by law;
• scrape, crawl, or harvest data from the Service by automated means except as we expressly permit;
• circumvent, disable, or interfere with rate limits, security controls, authentication, or other protective measures; or
• access the Service to build a competing product, or resell or sublicense the Service without our written permission.

You are responsible for your users’ compliance with these Terms. We may investigate and suspend access in response to suspected violations.

If your plan is paid, your subscription is billed through our payment processor, Stripe. The fees that apply are those shown to you at the time of purchase and on the applicable order or pricing page for your plan. Plans are seat-based — the amount you owe reflects the number of seats on your plan.

Subscriptions renew automatically for successive billing periods unless cancelled before the renewal date. By subscribing, you authorize us and Stripe to charge your payment method for the recurring fees and any applicable taxes until you cancel.

If a payment fails, your organization enters a 72-hour grace period while we retry. If the balance is not resolved within that window, access to the Service may be suspended until payment is brought current.

Fees are stated exclusive of taxes. You are responsible for any taxes, duties, or similar charges associated with your subscription, other than taxes on our income.

Refunds. Except where required by law, fees are non-refundable and payments are not prorated for partial periods. If you believe you have been billed in error, contact us at founder@mach33.app and we will review it in good faith.

The Service itself — including the Mach33 platform, software, design, and the “Mach33” name, logo, and other marks — is owned by Rogue Arrow LLC, a Florida limited liability company, doing business as Mach33 and its licensors and is protected by intellectual-property laws. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service while your account is active and in good standing. We reserve all rights not expressly granted to you.

Nothing in these Terms transfers ownership of the Service to you, and nothing transfers ownership of your Customer Data to us.

The Service relies on third-party providers — for example, Stripe for payments. Your use of those services through Mach33 may be subject to their own terms.

Mach33 also supports AI nodes, where you connect your own AI provider using your own API key. When you enable an AI node, the data that node reads is sent to the provider you chose so it can perform the work you configured. Your use of any AI provider you connect is your responsibility and is governed by that provider’s terms. We are not responsible for the outputs, availability, costs, or data handling of AI providers you choose to connect.

The Service is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, secure, or that it will meet your requirements. You are responsible for your own use of the Service and for backing up data that matters to you.

To the fullest extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to these Terms or the Service, even if advised of the possibility of such damages.

To the fullest extent permitted by law, our total aggregate liability arising out of or related to these Terms or the Service will not exceed the amounts you paid us for the Service in the twelve months before the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so some of these may not apply to you.

You agree to defend, indemnify, and hold harmless Rogue Arrow LLC, a Florida limited liability company, doing business as Mach33 and its officers, employees, and agents from and against any claims, damages, liabilities, and reasonable expenses (including legal fees) arising out of or related to your Customer Data, your use of the Service, your violation of these Terms, or your violation of any law or the rights of a third party — including any claim that your collection or use of end-user data was unlawful.

These Terms apply for as long as you use the Service. You may stop using the Service and close your account at any time by contacting us. We may suspend or terminate your access if you breach these Terms, if your account is past due as described above, or if we are required to by law.

Data export. If we terminate your account for reasons other than a serious breach by you, you will have a reasonable window — at least 30 days from termination — to request and export a copy of your Customer Data. Contact us at founder@mach33.app to arrange an export.

Deletion on termination. After that window, we will delete or de-identify your Customer Data, except for records we are required to retain by law or that we keep as a security and audit trail as described in our Privacy Policy. An honest note: self-serve deletion is not built yet, so deletion requests are handled by email.

These Terms are governed by the laws of the State of Florida, United States, without regard to its conflict-of-laws rules. The courts located in the State of Florida, United States will have exclusive jurisdiction over any dispute that is not otherwise resolved, and you and we consent to that jurisdiction.

Before filing any formal claim, you agree to first contact us at founder@mach33.app so we can try to resolve the matter informally and in good faith.

We may update these Terms as the Service and the law evolve. When we make a material change, we will update the effective date above and, where appropriate, notify you. Your continued use of the Service after a change takes effect means you accept the updated Terms. The current version always lives at this page.

Questions about these Terms? Email founder@mach33.app.